Terms, Privacy and Cookies Policy

Ruqyah Companion assists users with ruqyah treatment and recovery with various tools, including diagnostic diaries, guided reading, ruqyah audios, and diary insights.

Depending on your account type, Ruqyah Companion may include:

• account registration and login;
• diary entries;
• symptom logs;
• progress tracking;
• reminders and notifications;
• summaries, charts or insights;
• free and paid features;
• monthly subscription features;
• customer support;
• other features we add, change or remove from time to time.

We may update, improve, replace, limit, suspend or remove features at any time. We will try to avoid unnecessary disruption, but we do not guarantee that every feature will always be available.

Ruqyah Companion is designed for personal organisation, spiritual self-reflection and wellbeing.

Ruqyah Companion is not a medical, clinical, psychological, psychiatric, counselling, or emergency service.

Nothing on Ruqyah Companion should be treated as:

• medical advice;
• mental health advice;
• a promise of cure;
• a replacement for seeing a doctor, therapist, emergency service, imam, scholar, raqi or other professional;
• absolute confirmation that symptoms are caused by sihr, jinn, evil eye, or any other specific cause.

Ruqyah is a spiritual practice. People may have different views, experiences and interpretations. We do not guarantee any particular outcome, cure, relief, improvement or result.

You are responsible for your own decisions and for deciding whether to seek medical, mental health, religious or other professional help.

You should not delay, avoid or stop medical treatment, mental health support, emergency help, prescribed medication or professional care because of anything on Ruqyah Companion.

If you feel at risk of harm, feel unable to keep yourself or someone else safe, or need urgent help, you should contact emergency services or an appropriate crisis support service immediately.

You must be at least 18 years old to create an account or use Ruqyah Companion.

By using Ruqyah Companion, you confirm that:

• you are at least 18 years old;
• the information you give us is true and up to date;
• you will use Ruqyah Companion only for lawful purposes;
• you will not misuse Ruqyah Companion;
• you will not interfere with the security or operation of the service;
• you are using Ruqyah Companion for personal use unless we agree otherwise in writing.

We may refuse, suspend, restrict or close an account if we believe these terms have been broken or if we reasonably believe there is a risk to the service, our users, our business or the law.

You are responsible for keeping your login details safe.

You must not:

• share your password with anyone else;
• allow another person to use your account;
• use someone else's account;
• create fake, misleading or duplicate accounts;
• try to access data that does not belong to you;
• bypass security, payment or access controls.

You must tell us as soon as possible if you think your account has been accessed without permission.

We are not responsible for loss caused by someone using your account because you failed to keep your login details secure.

You may enter diary notes, symptoms, reflections, and other information into Ruqyah Companion.

You remain responsible for anything you write, upload, save, export or submit.

You confirm that your content will not:

• break the law;
• contain threats, abuse, harassment or hate;
• encourage self-harm, harm to others, violence or illegal activity;
• contain another person's private information without permission;
• infringe another person's rights;
• contain viruses, malware or harmful code;
• be used to provide medical, legal, financial, religious or other professional advice to others.

By using Ruqyah Companion, you give us permission to host, store, back up, process, display and use the content you choose to enter as needed to provide, maintain, protect, troubleshoot, improve and develop Ruqyah Companion.

You also permit us to use the content, anonymised or aggregated, for research, product improvement, service development, educational content, marketing, and to better understand ruqyah-related patterns and user progress.

Ruqyah Companion may offer free features and paid subscription features.

Paid features may include extra functions, tools, or other features described on the pricing page, checkout page, website, app or promotional materials. Some features may be planned, upcoming, beta, in progress or under development. These features may not be available immediately and may be released, changed, delayed, limited or removed at our discretion. We will aim to provide planned features in due course, but we do not guarantee any specific release date, availability or final version of any feature.

Subscription details will be shown before you subscribe.

Unless stated otherwise at checkout:

• subscriptions are billed monthly, or yearly;
• subscriptions renew automatically each month, or each year, until cancelled;
• payment is taken in advance;
• subscription access starts after successful payment;
• you are responsible for making sure your payment details are accurate and up to date.

Payments are processed by Stripe or another payment provider we may use in the future.

Your payment may also be subject to the payment provider's own terms.

When you subscribe, you get access to paid digital features. By subscribing, you agree that your subscription starts immediately and that once paid access has started, you may lose your 14-day cancellation/refund right for the current billing period, to the extent allowed by law. You also understand that you can cancel future renewals at any time from the billing section.

If you do not agree, you should not start a paid subscription.

You can cancel your subscription under the billing section.

Cancelling your subscription stops the next renewal. It does not automatically refund the current month.

If you cancel during a monthly billing period, your subscription will normally remain active until the end of that paid month.

You are responsible for cancelling before your next renewal date if you do not want to be charged again.

Because Ruqyah Companion gives access to paid digital features after payment, we do not usually offer refunds once paid access has started.

This means that if you cancel during a monthly billing period, you will normally keep access until the end of the paid month and will not usually receive a refund for the unused part of that month.

We do not provide refunds for:

• forgetting to cancel before renewal;
• not using the service;
• changing your mind after paid access has started;
• cancelling part-way through a monthly billing period;
• loss of access caused by your breach of these terms;
• features being changed, improved, limited or removed as part of normal service updates;
• temporary unavailability caused by maintenance, technical issues or third-party providers.

We may choose to offer a refund at our discretion, but we are not required to do so.

If a payment fails, we may:

• try to take the payment again;
• ask you to update your payment method;
• suspend or limit paid features;
• cancel your subscription;
• restrict access to paid-only features.

You remain responsible for any unpaid amounts unless we agree otherwise.

We may offer free trials, discounts, introductory prices or promotional offers.

We decide the terms of each offer, including eligibility, length, price, features and limits.

Unless we say otherwise, promotions:

• are only available once per user;
• cannot be transferred;
• cannot be exchanged for cash;
• may be changed or withdrawn at any time;
• may automatically convert into a paid subscription at the end of the trial or offer period if this is clearly explained at sign-up.

You are responsible for cancelling before the end of a free trial or promotional period if you do not want to be charged.

We may change our prices, plans and features from time to time.

If we change the price of your existing subscription, we will give notice where required by law or by the payment platform rules.

If you do not agree to a price change, you can cancel your subscription before the change applies.

We may also change which features are included in free or paid plans. We will try to make changes fairly, but we need flexibility to improve, maintain, secure and run the service.

We aim to keep Ruqyah Companion available, secure and working properly, but we do not guarantee uninterrupted access.

Ruqyah Companion may be unavailable because of:

• maintenance;
• updates;
• technical faults;
• internet or hosting issues;
• security incidents;
• third-party provider issues;
• legal or regulatory reasons;
• events outside our reasonable control.

We are not responsible for losses caused by unavailability.

We may update, change, suspend or stop any part of Ruqyah Companion.

We may do this for reasons including:

• improving features;
• fixing bugs;
• adding new tools;
• removing old tools;
• security;
• legal compliance;
• business changes;
• supplier or hosting changes;
• low usage;
• preventing misuse;
• replacing features with better alternatives.

If we make a major change that materially affects your paid subscription, we will try to give reasonable notice where possible.

You must not use Ruqyah Companion to:

• break any law;
• harm, threaten, harass or abuse anyone;
• exploit or harm vulnerable people;
• promote violence, self-harm or suicide;
• upload unlawful, offensive or harmful material;
• interfere with the service or its security;
• reverse engineer, copy, scrape or harvest data from the service;
• use bots, scripts or automated tools without permission;
• overload the service;
• attempt to bypass payment, access controls or security measures;
• resell, rent or commercially exploit the service without our written permission;
• misrepresent your identity or your connection with us;
• use the service in a way that damages our reputation, business or users.

We may investigate suspected misuse and may suspend, restrict or close accounts where we reasonably believe these terms have been broken.

Ruqyah Companion, including its design, branding, text, graphics, software, features, databases, layouts, templates, icons and other materials, belongs to us or our licensors.

You may use Ruqyah Companion for your own personal use only.

You must not copy, reproduce, modify, distribute, sell, lease, publish, reverse engineer or create competing products from our service or content unless we give written permission.

You may not use our name, logo, branding or screenshots in a misleading way or in a way that suggests we endorse you.

If you send us ideas, feedback, feature requests or suggestions, you agree that we may use them without paying you or needing further permission.

This helps us improve Ruqyah Companion while keeping product development simple.

We may suspend, restrict or close your account if:

• you break these terms;
• we believe your account is being misused;
• your payment fails;
• we need to protect Ruqyah Companion, other users or our business;
• we are required to do so by law;
• you create risk for us or others;
• we stop offering the service.

You may stop using Ruqyah Companion at any time.

You may request account deletion by contacting us at info@ruqyahcompanion.com. We will review and process deletion requests in accordance with applicable law. We may need to keep certain information where reasonably required for legal, tax, accounting, security, fraud prevention, dispute, subscription or legitimate business-record purposes.

Deleting your account does not automatically cancel an active subscription, so you must also cancel your subscription from your account settings under the billing section.

We take reasonable steps to protect user data, but we cannot guarantee that diary entries, symptom logs, ruqyah logs or account data will never be lost, corrupted or unavailable.

You should keep your own copy of anything important.

We may provide export tools, but we do not guarantee that exports will always be available or contain every type of data.

Ruqyah Companion may use third-party services to operate, secure and improve the service.

At the moment, we use:

• Stripe — Stripe helps us process payments, manage subscriptions, prevent fraud and keep payments secure.
• Base44 — Base44 helps us build, operate and provide the website/app, including technical, account and service functionality.

We may also use other providers in the future for hosting, databases, email, notifications, analytics, customer support, security or other business needs.

Third-party services may have their own terms and privacy notices. We are not responsible for third-party websites, services, content, policies or failures.

This section explains how we collect and use personal information.

For data protection law, Zaytoon Healing Ltd is the controller of your personal information unless we say otherwise.

We collect and use personal information to provide Ruqyah Companion, manage accounts, process subscriptions, keep the service secure, communicate with users, improve the service and comply with law.

We may collect the following types of information.

Account information

This may include your name, email address, password, login details, account settings and user ID.

Subscription and payment information

This may include your subscription plan, payment status, billing history, transaction IDs and payment provider information.

We usually do not store full card details ourselves. Payments are processed by Stripe or another payment provider.

Diary, symptom and ruqyah information

This may include symptoms, diary entries, notes, uploaded content and other information you choose to enter.

Sensitive information

Because Ruqyah Companion relates to symptoms, ruqyah and spiritual progress, the information you enter may include health information and religious-belief information.

This type of information can be sensitive under data protection law.

You should only enter information that you are comfortable storing in Ruqyah Companion.

Technical information

This may include IP address, device type, browser type, operating system, app version, time zone, usage logs, error logs, security logs and similar technical data.

Usage information

This may include features used, pages viewed, buttons clicked, session activity, preferences and interactions with emails or notifications.

Support information

This may include messages you send us, support requests, feedback, complaints and related records.

Marketing information

This may include your marketing preferences and whether you have opened or clicked marketing messages, where applicable.

We may use your information to:

• create and manage your account;
• provide diary, symptom tracking and ruqyah progress features;
• provide paid subscription features;
• process payments and manage billing;
• send service messages, reminders and account notices;
• provide customer support;
• respond to enquiries and complaints;
• maintain, test and improve Ruqyah Companion;
• understand how users use the service;
• prevent fraud, abuse and security issues;
• enforce these terms;
• comply with legal duties;
• keep business, accounting and tax records;
• send marketing where allowed by law.

We rely on different lawful bases depending on how we use your information.

We may use your information because:

• it is needed to provide Ruqyah Companion or your subscription contract;
• we have a legal obligation;
• we have a legitimate business interest, such as keeping the service secure, improving features, preventing misuse and managing our business;
• you have given consent, such as for certain cookies, marketing or sensitive diary information where required.

For sensitive information, by choosing to enter this type of information into Ruqyah Companion, you agree that we may use it.

We may share information with:

• hosting providers;
• database and cloud storage providers;
• Stripe or other payment processors;
• Base44;
• email and notification providers;
• analytics providers, if used in the future;
• customer support tools;
• security and fraud prevention providers;
• professional advisers, such as accountants or lawyers;
• regulators, courts, law enforcement or public authorities where required;
• buyers, investors or business partners if we sell, restructure or transfer all or part of our business.

We only share what is reasonably needed for the relevant purpose.

Some of our service providers may process information outside the UK.

Where this happens, we will take steps required by data protection law, such as using approved transfer safeguards or relying on countries recognised as providing adequate protection.

We keep personal information only for as long as reasonably needed.

As a general guide:

• information is kept while your account is active;
• deleted data may remain in backups for a limited period before being overwritten;
• support messages may be kept for customer service and dispute records;
• payment, tax and accounting records may be kept for up to 6 years or longer if required by law;
• security logs may be kept for a reasonable period to protect the service;
• anonymised data may be kept indefinitely because it no longer identifies you.

We may keep information longer if needed for legal claims, disputes, fraud prevention, safety, regulatory duties or legitimate business records.

Depending on the law that applies, you may have rights to:

• access your personal information;
• correct inaccurate information;
• delete information;
• restrict how we use information;
• object to certain uses;
• withdraw consent;
• request a copy of your information;
• complain to the UK Information Commissioner's Office.

To use your rights, contact us at info@ruqyahcompanion.com.

We may need to verify your identity before responding.

Some rights are not absolute. For example, we may need to keep certain information for legal, security, accounting or dispute reasons.

We use cookies and similar technologies to run Ruqyah Companion and provide important features.

Cookies are small files or technologies stored on your device. Similar technologies may include pixels, local storage, device identifiers, software development kits and tracking tags.

At the moment, we use Stripe and Base44.

Stripe

Stripe helps us process payments, manage subscriptions, prevent fraud and keep payments secure.

Base44

Base44 helps us operate the website/app, including technical, login, account and service functionality.

These cookies and similar technologies may be needed for Ruqyah Companion to work properly.

If you block them, some parts of Ruqyah Companion may not work.

We do not currently use advertising cookies or marketing tracking cookies.

If we add non-essential cookies in the future, such as analytics or advertising cookies, we may ask for consent where required by law.

We may update the cookies and similar technologies we use from time to time as Ruqyah Companion changes.

We may send you service messages about your account, subscription, security, payments, updates or important changes.

These are not marketing messages and you may still receive them even if you opt out of marketing.

By creating an account, you agree that we may also send you marketing messages about Ruqyah Companion, and other products, services, brands or projects, including those offered under a different name.

You can unsubscribe from marketing messages at any time by using the unsubscribe link.

We use reasonable technical and organisational measures to protect personal information.

However, no website, app, database or internet transmission is completely secure.

You are responsible for using a strong password, keeping your login details safe and making sure your device is secure.

We provide Ruqyah Companion with reasonable care and skill.

However, to the fullest extent allowed by law, we are not responsible for:

• indirect or consequential losses;
• loss of profit, income, business or opportunity;
• loss of data where you failed to keep your own backup;
• distress or disappointment caused by your use of the service;
• decisions you make based on diary entries, tracking, summaries or spiritual content;
• failure to seek medical, mental health, emergency, religious or other professional support;
• problems caused by third-party services;
• losses caused by events outside our reasonable control;
• unauthorised account access caused by your failure to keep login details secure.

If we are legally responsible to you, our total liability will be limited to the amount you paid us in the 12 months before the issue arose.

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of rights that cannot legally be excluded;
• any other liability that cannot be excluded or limited by law.

Your statutory consumer rights are not affected.

We do not guarantee that using Ruqyah Companion will:

• improve symptoms;
• cure or remove any condition;
• resolve spiritual distress;
• identify the cause of symptoms;
• improve ruqyah outcomes;
• prevent relapse;
• produce accurate patterns, scores or conclusions.

Any progress charts, summaries, reminders or insights are tools for personal reflection only.

If you use Ruqyah Companion in breach of these terms or misuse the service, you agree to compensate us for reasonable losses, costs, claims and expenses caused by that misuse, to the extent allowed by law.

This clause does not remove any rights you have as a consumer.

If you have a complaint, contact us first at info@ruqyahcompanion.com.

Please include:

• your name;
• your account email;
• a clear description of the issue;
• what you would like us to do.

We will try to respond within a reasonable time.

We may update these terms from time to time without notice.

We may do this to reflect:

• changes to Ruqyah Companion;
• new features;
• changes in law;
• security needs;
• payment or subscription changes;
• business changes;
• feedback or improvements.

If the change is important, we will try to give reasonable notice, such as by email, account notice or website notice.

If you continue using Ruqyah Companion after the updated terms apply, you agree to the updated terms.

If you do not agree, you must stop using Ruqyah Companion and cancel any subscription.

We may transfer our rights and obligations under these terms to another organisation, for example if we sell, merge, restructure or transfer our business.

We will take reasonable steps to make sure this does not unfairly affect your rights.

You may not transfer your account or rights under these terms to anyone else without our written permission.

If any part of these terms is found to be invalid or unenforceable, the rest of the terms will still apply.

We may replace the invalid part with a valid term that has a similar effect, where allowed by law.

If we do not enforce a right immediately, that does not mean we give up that right.

These terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you may also have the right to bring a claim in your local courts.

Ruqyah Companion is operated by Zaytoon Healing, a company registered in England and Wales under company number 17342369, whose registered office is at 543 Cable Street, London, E1W 3EN. You can contact us at info@ruqyahcompanion.com.